We do not allow order cancellation for a discount. There are a couple of options:

Option 1.We can extend the discount you already have so you can use it in future orders.
Option 2. Or we can apply the code to your current order, only if there was no other discount applied.

PS:We cannot accept two or more discounts on the same order.

Yes, we always have upcoming sales and promotions. We recommend subscribing to our emails so you will know when they are launched.

The quickest way to track your order is to use our live chat button at the bottom right corner of your screen. Click the option “track and manage my orders”

Or you can send us an email reply from your order confirmation email we sent you. We will get back to you in less than 24 hours.

PS:We automatically send the tracking updates for your order as soon as we process it, so the tracking number could be somewhere in your inbox already.

We ship and are based in the USA for now, but are expanding to some parts of the EU.

Navidium is insurance protection you buy when you place your order, in case of any challenges such as damage or loss in transit, we guarantee a replacement at our cost. This is optional but if you don’t use it, the liability for any loss or damage in transit falls within USPS who is our main courier partner. They may compensate or deny any claims at their discretion. We are not responsible for following up on USPS claims if you do not have Navidium but we’ll do our best to assist.

Please reach out to our support team at support@fairtexstore.com for assistance. Please include your order number and the correct and complete shipping address so we can verify this before taking any next steps.

This rarely happens, and if it does our team is always on standby to help. Follow the steps below.

1.Take photos of the products you received, including any labels on the box. The labels are super important for our warehouse team to back-trace the inventory and root out the cause for the incorrect item. They must be close up enough to be legible.

2.Take separate photos of the items you received outside the box, again with any labels being legible.

3.Email our customer support team via support@fairtexstore.com with these photos explaining the product you ordered and expected to receive.

What happens next?

Our team will verify this, and if approved, ask you to process a return via our returns page here. When this is approved on our end, you will receive a return label, and use it to send the products back to the warehouse.

When the items are received and inspected by the warehouse team we shall initiate a refund, so you can re-order the correct item. We can also create store credit if you prefer.

Incorrect items must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit. If 30 days have passed, your request will be automatically denied.

Please reach out to support@fairtexstore.com with clear photos of the damaged items, and including your Order number for fastest service. Please make sure any labels on the box or the product wrapping are legible. Include photos of the products inside and outside the box.

Damages must be reported within 30 days of receiving them to be eligible for a return, refund, or store credit. If 30 days have passed, your request will be automatically denied.

We do not guarantee that any changes requested after the order has been placed will be affected. This is because we fulfill all orders in 24 hours, the earlier you contact us about this the better.

Unfortunately, if your order has already been processed to the incorrect address, we are not able to recall it or make any modifications. The way forward is to allow the order to arrive at the incorrect address and hopefully be returned to the warehouse due to either “incorrect address” or “no recipient.”

If this happens, and we receive the item back at the warehouse, we will refund it or give store credit so you can re-order to the correct address.

We are not able to guarantee safe returns in this instance or expedite the return process.

We do not guarantee that any changes requested after the order has been placed will be affected. This is because we fulfill all orders in 24 hours, the earlier you contact us about this the better. However, if we can, we will cancel the current order, create a replacement with the preferred item, and provide you with a new order number with the word “replacement” in it.

Any further follow-ups about this order must quote the new order number.

The alternative, if it’s too late to modify your order, is to initiate a return using our returns page here once you receive the product. Once the item is received and inspected by the warehouse staff, we will send the exchanged item, refund your order, or give you a store credit so you can re-order the item you wanted.

We do not have any customization options for 1 off orders. However, if you are a gym/school who would like to customize your gym gloves we can offer bulk orders for situations like this.

Please keep in mind the minimum order for customization can be quite high.

You can sign up for our affiliate program here https://af.uppromote.com/fairtex-store/register

Payment is processed via PayPal on the first day of every month.

We only pay our affiliates using PayPal. If you don’t have a PayPal account, create one before your next payout.

Yes, please contact support@fairtexstore.com for assistance.

Please note this feature is often reserved for those with audiences already ready to be presented to.

You can read about the terms and conditions for our affiliate program here https://af.uppromote.com/fairtex-store/register at the very bottom, click “terms”

At the bottom of each email is an unsubscribe button. Simply click that and you will be unsubscribed from any discounts, special offers, and emails

You can simply reply STOP to any message we send you and you will no longer receive any promotions, discount, or any SMS messages from us 

Step 1.Go ahead and sign up for a wholesale account here, if you have not already
Step 2. Send your Reseller’s Permit or Proof of business to support@fairtexstore.com
Step 3. Wait for our team to process your request and approve your account, usually within 24 hours
Step 4. Once your account is approved, you can start placing your orders using the login credentials you created in Step 1 above.

Reseller’s permit, and EIN to prove you are a registered business.

Orders must be a minimum of $750. You can read more about our wholesale Ts and Cshere

Our wholesale prices are already discounted to give you a profit margin, we do not give further discounts as a result.

Yes, this is okay

No, you cannot advertise or sell our products on third-party websites such as eBay, Walmart.com, or Amazon. Doing so will lead to the termination of your account without prior notice, as per our terms and conditions here. You can sell on your own website, social media, or at your gym.